How bnBeyond Reduced Overhead and Scaled Effortlessly
Beyondbnb Overview
bnBeyond is a vacation rental management company based in British Columbia, Canada. Founded in 2016, it has grown rapidly to manage over 100 listings with a team of 20 staff and contractors. Specializing in full-service property management, bnBeyond faced rising operational costs as they expanded and needed a more efficient way to manage owner relations, bookings, and pricing. The ChallengeAs bnBeyond scaled, the high costs of their existing software tools—Guesty for channel management and PriceLabs for rate management—became unsustainable. They needed a more affordable, feature-rich solution to reduce overhead, streamline operations, and support their growing portfolio without compromising service quality. The OutcomeBy switching to Tokeet, bnBeyond lowered software expenses, improved operational efficiency, and automated routine tasks. Tools like Automata allowed them to scale quickly without increasing overhead, while the Owner Center empowered property owners with easy access to essential data. This helped bnBeyond stay competitive and offer superior services at lower costs. |
Background
From Solo Operation to Rapid Growth
Ryland Nelson began bnBeyond by successfully managing his own vacation rental property. His success quickly spread by word of mouth, and locals began referring their properties to him for management.
Between 2016 and 2017, bnBeyond grew rapidly, adding many new clients. This exponential growth was exciting but also brought challenges. The sudden influx of clients led to logistical difficulties and higher operational costs.To continue providing affordable, high-quality management, Ryland knew they needed to cut expenses and streamline operations.
The Challenges
High Software Costs Hindering Growth
As bnBeyond continued to grow rapidly, they faced significant challenges with their existing software tools. They were using Guesty for channel management and PriceLabs for rate management, but these platforms were costly. The high expenses were putting a strain on their budget.
These inflated usage costs weren’t sustainable for a business that was scaling up quickly. The more they grew, the more they had to pay, which made it hard to keep offering low prices to their clients.
Moreover, the software they were using didn’t have all the features they needed. They required more robust tools to manage relationships with property owners and to automate routine tasks. Their goal was clear: find a more cost-effective and feature-rich solution to reduce overhead costs and improve the services they offered.
How Tokeet Provided the Solution
More Features for Less Cost
To overcome their challenges, bnBeyond switched to Tokeet, which offered more features at a lower cost.
- Affordable Pricing: Tokeet’s flat-rate pricing structure allowed bnBeyond to save money as they grew. Unlike their previous software, Guesty, which charged a fixed 3% commission on all bookings, Tokeet’s pricing didn’t cut into their profits. This made scaling their business much more sustainable.
- Owner Management: With Tokeet, each property owner could have their own Stripe payment gateway. This meant bnBeyond could process credit card transactions on behalf of owners without handling the money directly. This setup reduced overhead costs and simplified regulatory requirements.
Ryland Nelson, the owner of bnBeyond, said:
“Price was a consideration, but a major reason was the ability for each of our owners to have their own individual Stripe payment gateway and for us to process credit card transactions on their behalf.”
- Owner Center: Tokeet’s Owner Center allows property owners to update their calendars, review reservation data, access statements, and pay invoices—all in one place. This improved transparency and made collaboration with owners much smoother.
Ryland shared:
“The Owner Center allows us to work seamlessly with the owners we work with so they can keep their calendars up to date, review reservation data, statements, and pay invoices.”
- Automata: Tokeet’s Automata helped bnBeyond automate many business activities that would have otherwise limited their growth. It could send notifications to owners about events related to their properties and alert staff about new reservations and guest messages.
Ryland explained:
“Through the use of Automata, we have continued to automate much of our business activities that would otherwise have not allowed us to grow to as big as we have become in such a short time, all the while keeping our overhead low.”
- Rategenie – Dynamic Rates Management: Tokeet’s Rategenie replaced PriceLabs for setting competitive rates. It helped bnBeyond maximize revenue from rental properties by automatically adjusting prices based on demand and other factors. Owners trusted bnBeyond to use the best software to set rates.
Ryland noted:
“We use Rategenie to set the prices for all of our listings. It has replaced PriceLabs for us.”
By switching to Tokeet, bnBeyond was able to reduce costs, improve owner relations, automate key processes, and continue their rapid growth without increasing overhead.
Key Takeaways
- Significant Cost Savings: Switching to Tokeet helped bnBeyond lower overhead costs dramatically.
- Enhanced Functionality: Tokeet offered more features than their previous software, streamlining operations.
- Empowered Owners: The Owner Center and individual payment gateways increased owner satisfaction and engagement.
- Growth Through Automation: Tools like Automata and Rategenie enabled bnBeyond to scale rapidly without increasing overhead.
- Competitive Edge: With Tokeet, bnBeyond could offer more services at lower costs than competitors.
Interested in Reducing Overhead and Enhancing Your Vacation Rental Management Services?
Tokeet’s powerful tools helped bnBeyond offer better services at lower costs. By automating tasks, supporting property owners, and setting smart pricing, they grew quickly without increasing expenses.
You can do the same. Book a demo today and start your free trial to see how Tokeet can help you save time, reduce costs, and grow your business with ease.
