How Upstreet Grew from 0 to 230+ Properties

Upstreet Overview

Headquarters: 
Athens, Greece		Industry:
Property Management
Founded:
2017		Specialization:
Mid-term and Short-term Rentals
Company Size:
230+ Properties		Tokeet User Since:
Early 2018

 

Upstreet started with just a few properties, but today, they manage over 230 properties in Athens, Greece. Their journey has been filled with challenges, from managing operational complexities to navigating the COVID-19 pandemic. Through it all, Tokeet has been a vital partner in helping them scale efficiently and streamline their property management operations.

The Challenge

How to grow from managing a few properties to handling over 230 properties efficiently, while dealing with the complexities of managing both mid-term and short-term rentals.

The Outcome

Upstreet streamlined their daily operations by automating routine tasks and easily managing listings across multiple platforms. This allowed them to grow, stay efficient, improve financial management, and explore new opportunities in the mid-term rental market.

Upstreet website showcasing a bright, modern living space with neutral tones, featuring two gray armchairs, a coffee table with greenery, and a fireplace. A booking section allows users to select dates and guests. The tagline reads, 'It is not about being hosted anymore. It is all about living

Background

Building a Strong Foundation

Upstreet was founded in 2017 by three co-founders in Athens, Greece, all with civil engineering backgrounds. Their expertise in construction allowed them to renovate properties and make them more attractive for short-term rentals. Their early focus was on improving properties, which helped them build a strong foundation for future growth.

Navigating Challenges during COVID-19

When COVID-19 hit, it significantly impacted the hospitality industry. Upstreet had invested in growth just before the pandemic, and the uncertainty could have slowed them down. However, they adapted by expanding into the mid-term rental market, reducing reliance on short-term bookings and ensuring their business stayed stable.

The Challenges 

As Upstreet’s property portfolio grew to over 230 listings, they faced several operational challenges that required immediate solutions:

  • Managing a Growing Number of Bookings: The increasing volume of bookings, guest communications, and tasks quickly became overwhelming.
  • Juggling Multiple Platforms: Listing properties on various platforms like Airbnb, Booking.com, and others required logging into different systems and keeping everything updated. This was time-consuming and prone to errors.
  • Organizing Data and Reports: With so many properties, Upstreet needed a single system to store and organize all property data for easy access.

Handling Financial Reporting: Tracking expenses, managing taxes, and keeping financial records for over 200 properties was a complex task that required better tools.

Traveler with a blue backpack overlooking Athens, with text emphasizing Upstreet's customer-first service and tailored apartment experiences.How Tokeet Provided the Solution

Upstreet chose Tokeet early in their journey to solve these challenges and streamline their operations. Tokeet provided them with a comprehensive solution that addressed their needs and supported their growth:

  • Automating Routine Tasks: Tokeet automated repetitive processes like managing bookings, guest communications, and payments, reducing the manual work that previously bogged down their team.
  • Managing Multiple Channels Easily: With Tokeet’s deep integrations, Upstreet could manage their listings across all platforms from one centralized dashboard. This saved them time and ensured their data was accurate across all channels.
  • Organizing Data: Tokeet acted as their property database, allowing them to store and manage all information related to their properties efficiently.
  • Advanced Financial Reporting: Upstreet could generate detailed financial reports, track expenses, and manage taxes, by exporting data from Tokeet.

Looking Ahead: The Future of Upstreet

As Upstreet continues to grow, they plan to further expand their portfolio in the mid-term rental market and explore new property management verticals. With Tokeet as their trusted partner, they will continue to automate more tasks, streamline their operations, and explore new markets.

Tokeet’s evolving features and ongoing support will help Upstreet scale even further while maintaining operational efficiency and flexibility.

Interested in Scaling Your Property Management Business?

If you’re looking to streamline and scale your property management operations like Upstreet, discover how Tokeet can help you automate, simplify, and grow your business—no matter the size of your portfolio.

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