Global Moderators

Hi Santiago. We're sorry to hear that you had an unsatisfactory support experience. We have reviewed the conversation history. It contains information sensitive to the booking you reported, so we can not divulge that information here. We provided you with a detailed response on live chat. Please let us know if you have any further questions, by replying back to the last message in the chat.

As always, we greatly appreciate your feedback, and will use it to make improvements to our support response. Thank you for being a Tokeet user.

Hi Owen. This issue was fixed a year ago, and you should have received a notification of the fix on August 30, 2023. That said, if you are experiencing this issue again, please message us via live chat in the app, so that our team can pull up your account details, and request additional information. There are specific booking details that you will not be able to reveal here in the forum, that can be shared discreetly via chat. Thank you for bringing this to our attention.

We're thrilled to announce our new partnership with [Guestflow](Here is the link - https://portal.guestflow.co/tokeet-guestflow-integration
)!

Guestflow simplifies property management by consolidating all your needs into one platform. From unified communication and real-time task management to customizable workflows and seamless integration with Tokeet, Guestflow streamlines operations, boosts revenue, and enhances guest satisfaction.

Say hello to happier guests, more productive teams, and efficient operations with Guestflow!

Click here to get started or check out our blog for more information on Guestflow.

We're thrilled to announce our new partnership with Trip.com, one of the world's leading travel service providers!

Trip.com provides services to hundreds of millions of members in 24 languages across 39 countries and regions. Guests enjoy a seamless travel planning experience, accessing competitive flight bookings, hotel reservations.

We encourage all Tokeet users to integrate with Trip.com to showcase your rentals on this global platform and gain more exposure for bookings.

Click here to get started or check out our blog for more information on Trip.com.

Hi Kaela. You read correctly, and we do connect to Airbnb, along with a lot of other channels. For connecting to Airbnb, it's easy. Please follow the steps in this help guide to get started: https://www.tokeet.com/help/airbnb/connecting-to-airbnb-api

One of the main benefits of a channel manager, is being able to connect to multiple channels, and have the calendars automatically sync. We recommend also listing on other API channels like Booking.com, Expedia, VRBO, Agoda, and more. Each channel has a connection guide created for it, along with other supporting guides to explain other features. When you're ready to connect to other channels, you can always find the steps listed in our help center here: https://www.tokeet.com/help/channel-manager

Please let us know if you have any further questions. We're happy to help.

You are always welcome! If you have any further questions, please don't hesitate to ask.

Hi Jose. Thanks for your question.

Unfortunately, the Client API is not intended to relay any channel information. It is strictly for accessing certain rental, rates, and other data from your Tokeet account.

If you would like to request increased API access, please follow this link to apply to become a Tokeet partner: https://www.tokeet.com/become-a-partner.html

Please let us know if you have any further questions. Were always happy to help.

Are you ready to take your vacation rental or hotel to the next level?
Meet Operto, your partner in property automation!

Operto offers a range of cutting-edge solutions to boost your revenue and save you valuable time. Here's what you need to know:
Operto Tech: Revolutionize your property with smart locks, thermostats, sensors, and more. Create unforgettable guest experiences while increasing efficiency and revenue.
Operto Guest: Our web-based app streamlines property management tasks:
Seamlessly import and manage guest reservations.
Control smart locks, thermostats, and noise monitoring per room.
Keep guests informed with messaging.
Receive property-wide device and guest alerts.
Operto Teams: Say goodbye to missed cleanings and inspections. Save hours on scheduling, billing, and payroll.
All of these amazing products come with Operto Connect, a centralized dashboard for all your operations.

Why choose Operto? Because they combine top-notch IoT hardware with user-friendly software to create unforgettable guest experiences while boosting your ROI.
Click here to get started or check out our blog for more information on Operto

Hi Henzel. Thank you for your question. You are able to integrate your 3rd party website with Sympl through the use of widgets. You can use the widgets to display the calendar availability, and/or you can use widgets to accept booking inquiries. You can then go on to manually confirm those inquiries after verifying the details with the guest. You can learn more about it in this help article here. To access widgets, just sign into the App Store to subscribe to the Website Widgets module.

In order to integrate a bookable website with Sympl, I would like to recommend Webready. You can easily create a highly customizable website in seconds, and have it ready for publication in a matter of minutes. It really depends on your desired levels of customization. With the website, you can add a booking engine that will allow you to take instant bookings that instantly reflect in your Sympl calendar, and sync to your channels.

If you want to use a custom domain with Webready, we can set you up with a free trial of the Standard Plan, so that you can benchmark your booking performance using your official domain.

Please let me know if any of these solutions work for you.

Introducing Turbosuite: Revolutionizing Revenue Management

Are you ready to take your revenue management to the next level? Say hello to Turbosuite!

Who is Turbosuite?
They are the pioneers of revenue management, bringing together the power of big data analytics, artificial intelligence, and an expert revenue management team to help you maximize profitability.

What Turbosuite Offers:

Dynamic Pricing Tool: Their cutting-edge tool calculates smart prices using city data, demand elasticity, seasonality, occupancy, gap days, and cost analysis. Plus, enjoy the convenience of bulk editing functionality!

Booking Analyzer: Dive deep into customer behavior with their Booking Analyzer. Gain insights into ADR (Average Daily Rate), Revenue, Room Nights, and booking numbers like never before.

Click here to get started or check out our blog for more information.