I'm struggling to understand why you are only offering the subscription holiday to Italy? The whole of Europe is facing the crisis. The holiday market is essentially on hold until after the epidemic so businesses will not be able to afford to pay for Tokeet. Offering 14 months for the price of 12 will not help businesses who need a break from the amount of money they pay now, not in 12 months.

@Konstantinos-Kiamos

If this is true why does it work fine in eviivo?

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?:

@José-Pedro-Pirralha
Jose, we realize that travel around most of the world is affected, so we're not planning to add additional countries. I don't know how we could draw a line beyond 1.

Having said that, we hope the measures we offered to everybody will help. As far as I know, no other PMS has offered their current customers anything but advice.

Other PMS's are offering discounts and even completely free months.

Your response "drawing a line beyond 1" suggests that only Italy's situation is worthy of help. Many people here have been personally effected by the COVID-19 virus and all other businesses have been working together to help each other out. This has meant offering services for free or hugely discounted until everybody gets back on their feet. Nobody wants to just break even or loose money but in times like this it's inevitable.

I really just cannot understand how you would rather loose customers instead of offering a subscription holiday? It makes no sense. Moving forward Italy will have the worst economy and will not be able to afford to pay for Tokeet even after the pandemic is over. Other countries such as mine (the UK) have been offered help for our businesses, however this funding won't come until late summer. This means that UK businesses cannot afford to pay for Tokeet until the summer. I'm so surprised your team hasn't researched any of this, it's real basic metrics which should be considered for any company running a subscription model. It would mean you retain the majority of your customer base instead of loosing them to competitors.

It's almost as if you want people to leave. I'm so confused by tokeets reponse to all this. Could the founder / owner of Tokeet please respond to this thread as you have a lot of confused users here.

Where's that "significant update" then?

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?:

@Leigh-Rees

Leigh, I understand your concerns and will discuss them with Kwesi on Monday. At this point I'll just ask you to understand that we know there's going to be financial impact across the industry that includes us, and we're doing what we feel we can support at this time.

If you want to send any information I can verify about what other PMS platforms are doing for existing customers I'm interested. As far as I know, everything being offered as free or discounted is for new customers only and only for a short time. I understand why they'd do that. I don't expect we will.

Glenn,

This is my point. Surely you should already know who is offering what in the market place. As a company you should be researching the competitive market place.
I'm not going to mention your direct competitors products here as this could mean Tokeet could loose subscribers. However, they are actively targeting the tokeet community through direct phone calls, emails, facebook ads and on other social media platforms.

You still need to look into the support staff you have, they are unhelpful, rude and unwilling to offer support. We mostly get one word answers to our questions like "no, not possible". Instead of being proactive and offering suggestions we get brick walled or incorrect responses.

What people are asking for is a discount whilst the travel industry is impacted by COVID-19. Instead of giving free subscriptions to Italy you should have just offered a discount across the board. Offering an unfair advantage to Italy is what is angering your users in other countries.

You say everybody is effected by COVID-19 but your actions give out a different message, that you only care about Italy.

Obviously you can't take away what you've given to Italy however people would respect Tokeet more if you offered a discount to their countries. I'm sure your investors would understand given the seriousness of the COVID-19 pandemic. 50% off would be a fair option until this is all over.

With regards to what's coming soon, at present people are not interested in new features, they simply want to minimise their costs until this is all over. You need to stop the whole "you'll love what is coming" routine as people have been waiting too long for features and now it's angering them.

If you listen to the suggestions by your users (they are mostly unanimous) you can change the collective sentiment of your users from "can't wait to leave" to "brand loyal happy customers"

Tokeet has carved out it's own market segment, Yet you seem to be doing everything you can to leave this market and enter the premium market occupied by guesty and rentals united. Why leave a market that you are already dominating, it makes no sense.

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?:

@José-Pedro-Pirralha
Jose, we realize that travel around most of the world is affected, so we're not planning to add additional countries. I don't know how we could draw a line beyond 1.

Having said that, we hope the measures we offered to everybody will help. As far as I know, no other PMS has offered their current customers anything but advice.

Other PMS's are offering discounts and even completely free months.

Your response "drawing a line beyond 1" suggests that only Italy's situation is worthy of help. Many people here have been personally effected by the COVID-19 virus and all other businesses have been working together to help each other out. This has meant offering services for free or hugely discounted until everybody gets back on their feet. Nobody wants to just break even or loose money but in times like this it's inevitable.

I really just cannot understand how you would rather loose customers instead of offering a subscription holiday? It makes no sense. Moving forward Italy will have the worst economy and will not be able to afford to pay for Tokeet even after the pandemic is over. Other countries such as mine (the UK) have been offered help for our businesses, however this funding won't come until late summer. This means that UK businesses cannot afford to pay for Tokeet until the summer. I'm so surprised your team hasn't researched any of this, it's real basic metrics which should be considered for any company running a subscription model. It would mean you retain the majority of your customer base instead of loosing them to competitors.

It's almost as if you want people to leave. I'm so confused by tokeets reponse to all this. Could the founder / owner of Tokeet please respond to this thread as you have a lot of confused users here.

I'm struggling to understand why you are only offering the subscription holiday to Italy? The whole of Europe is facing the crisis. The holiday market is essentially on hold until after the epidemic so businesses will not be able to afford to pay for Tokeet. Offering 14 months for the price of 12 will not help businesses who need a break from the amount of money they pay now, not in 12 months.

Where's that "significant update" then?

Did you ask your developers, what did they say?

@Konstantinos-Kiamos

If this is true why does it work fine in eviivo?

Can somebody from Tokeet please reply to this.

Tokeet is disabling ""requires government ID" and "previous positive reviews" in the booking settings.

I've spoken to airbnb and they have said that when using a channel manager these options have to be set within the channel manager.

This is posing a problem for us as its inviting unverified guests, thus opening up the potential for fake accounts and house party bookings.

@Konstantinos-Kiamos

You are missing my point, when you connect tokeet to airbnb via the API tokeet disables "requires government ID" and "requires positive reviews". There is no way to enable it and airbnb has said it's tokeet that's disabling it, not them.

Having these 2 features disabled opens up your property to party bookings and fake accounts.

The current workaround is to use Ical and have a clone rental synced in tokeet. It's clunky, non-realtime and a real pain.

Please can we have minimum length of stay by channel. Unlike airbnb, booking.com and other OTA's offer no way to screen the guest so we are forced to block out 1 night stays.

We want to open up 1 night stays on airbnb only as we can use their vetting tools.

Also, please fix the tokeet airbnb API connection so that it no longer disables "requires government ID" and "previous positive reviews"