Posts made by christian zaragoza

@Ryland-Nelson

Great suggestion Ryland. I'll go ahead and submit the ticket for this improvement request.

In the meantime, please see the below possible workflow for this.

1. Create booking from Dashboard.
2. Refresh the dashboard screen and open the booking from the activity feed.

@Brightleap-Apartments

I certainly understand your point of view on this. I definitely don't like any of the bugs that are reported and with unlimited resources I would stay up day and night to make sure that we wiped them out systematically.

However, as a company with ambitious plans that are always in motion, we have to prioritize our resources accordingly. I promise you that these decisions are made with multiple factors being considered. I will ask the team to review the priority next time we meet and will update you here if I have any new news.

Thank you again for finding and reporting this issue. I really do appreciate you spending the time to report these items.

Sincerely,
Christian

@Brightleap-Apartments

Thanks for reporting this. The ticket you mention was submitted and there is not yet a fix in place for it. I can't give you an estimate on when we can expect a fix for this. It will be worked as soon as items of a higher priority are complete and i'm afraid there are a number of higher priority items to address beforehand.

Thanks,
Christian

Hi Mark,

At the moment Tokeet has a few options. One of which won't work for what you are describing. I'll cover this one first.

1. Data dictionary token that creates a random 4 digit code. An email template will send out to the user giving them a unique 4 digit code. However, a human would have to take this information and update the door code using an online remote lock provider.

2. Using an automated payload in automata, you can send the guest phone number.

Since you only need just the last 4 digits of the string the function should be pretty simple. Programming that data to flow to your remote lock would be possible if they provide this option to you.

Please let us know how you manage with this. We're looking at some direct integrations for the future but it would be great to see this type of workaround in the meantime.

Thanks,
Christian

Hi Craig,

To handle your specifics please notify us on live chat so that we can work with you on getting this sorted.

I will respond to you with some basic information that will be helpful for other users browsing this area.

1. The Weekly and Monthly field under the Tokeet Rates Settings tab do not push to AirBnb. The reason for this is that when AirBnb has any type of issue with rate synching they would replace your standard rates with your base rate, so this had to be turned off on our end to avoid pushing dangerously low prices based on a systemic issue that we have no control over.

2. The weekly and monthly discount for AirBnb is set under the connection details Price Settings option. You can find that by going to Channels > clicking into the AirBnb (new) connection you are working with > and using the actions button to select Price Settings

From here you can set the weekly and monthly discounts (based on percentage of the current nightly rate)

If this does not work for you, please reach out to live chat so that we can view the specifics on your connection.

Thanks,
Christian

Hi Ryland,

I've looked into this further and see that the issue is still as I stated it. Linked rooms create hold events with status "Confirmed" and are properly showing availability as blocked on the inventory search.

I understand that there are still scenarios that will be problematic though...such as owners creating hold events with statuses meant to convey the meaning of the block, or you needing to set it to Pending so that you are aware that the reservation is not yet confirmed.

In the meantime, any hold event that is not marked as confirmed will not properly block availability, but using Confirmed hold events will result in it working properly. Please let me know if you find a specific example where this is not the case.

Thanks,
Christian

Hi Ryland,

Thanks for mentioning this:

except for the linked listings which have the hold events come in with different status by default.

I'll look a little closer and get back to you.

Christian

Thank you for reporting this. We have ticketed this issue. Please be aware that the specifics for what are going wrong here are the following.

Hold events of any type other than "Confirmed" appear as available in the inventory search option. As a temporary workaround, please use only the hold event type "Confirmed" which will properly show the dates as unavailable in the inventory search feature.

Thanks,
Christian

Hi Ryland,

You should be up and running again. Please do a hard refresh and log out/in if that doesn't do the trick. Sorry for the inconvenience.

Christian

@Aswin-Rianganand

This issue is resolved. Tokeet allowed one of your users to set a hold event date range all the way to the year 2375 which resulted in too large of a data set for available/unavailable dates to process on the mobile platform.

Please uninstall and re-install the app on any device experiencing the issue. I have updated the hold event to end in 2025 and this has resolved the issue in our testing.

We will create a ticket that limits the date range for hold events to avoid this happening to other users in the future. Thanks again for reporting this.

Sincerely,
Christian

@Brightleap-Apartments

Hi. Thanks for reporting this. We've recently created a ticket for this after it was reported by another Tokeet user.

Thanks for the input everybody. I definitely agree. The end result should say From X where X = the lowest nightly rate within the time period selected by the guest.

As for Alistair's suggestion about the inclusion of VAT/Fees in the total, I will propose that this be a configurable option on websites/widgets. (Meaning either have it include the rental taxes/fees or exclude depending on the choice made in configuration.)

We have a few tickets open relating to RateGenie communicating rates properly to websites and widgets. Once these are closed, we'll be more able to move forward on these improvements.

For the simple short term fix suggested by Ryland, I've created a ticket to have this changed.

Thanks,
Christian

Hi,

We identified an issue with this new function at the end of last week and have pushed an update which should resolve this. Please monitor recurring expenses which are due to copy themselves and let us know if you are still experiencing issues.

Thanks,
Christian

@Serviced-Living-Liverpool-Team

Hi,

Group Rates do in fact push to the OTA's provided they are API connected channels. (Example: HomeAway is currently connected via iCal so no rate pushes will go through)

There are some important things to consider regarding group rates.

1. Group Rates are overwritten by any Standard Rates set up on the same rate category for the same rate period (dates).
2. Group Rates and Standard Rates are overwritten by any Promo Rates which were migrated from the older version of Tokeet.
3. Group Rates must be mapped just like Standard Rates in order to push to the OTA's you intend to send them to.

If you are seeing the group rates show up on the rates calendar this tells me you have set them on the "default" rate category which is great. Next you must also make sure the "default" rate category is set to push to your channels under the rate mappings tab.

The following article will be helpful in understanding how group rates are meant to work. If you have a specific question please raise this issue in the live chat so that one of our support personnel can assist you with the specifics relating to your account.

https://www.tokeet.com/help/rates-management/migrating-rates-to-tv-3

Thanks,
Christian

Hi Ryland,

We worked on this again this morning and have been able to send a message successfully through to your guest Chad. We expect that this issue should be resolved going forward. You should be able to send messages from TV3 on any inquiries that were having this trouble before. There is no need to delete and re-import the booking anymore, but we need you to confirm to make sure. Setting up the exact scenario has been the major hold-up in getting this resolved.

Thanks,
Christian