Posts made by Kwesi Steele

Hey Leonardo, please reach out to one of our solutions consultants at stefan@tokeet.com. I would love to hear more about how you use this feaure.

With the current COVID-19 pandemic, things are changing rapidly. The COVID-19 outbreak is expected to have a wide-ranging impact on tourism and travel in general. It’s important to note that the impact of COVID-19 has been quite localized as of mid-March.

So far, the rental markets impacted the most are the places with the most cases of the virus. With that said, our engineering team is continuously monitoring all the changes in your market. For now, we recommend the following Rategenie tips to help you increase the chance of getting bookings for the next few months.

Adjusting your Rental Rate settings
One way to account for this is temporarily decreasing Base rate for your rentals until the market recovers. To learn more about it, check read our help guide about Rental rate settings.

Adjust your Rates using Date Specific Rule
You would like to adjust your rates so that you can increase your chances of booking in this current crisis. We recommend that you set a lower custom rate for April,May, June through Date specific Adjustments until the situation gets back to normal. To learn more about it, check out our help guide about Date Specific Adjustment Rule.

Lower the Minimum Night stays to 1 night
Lower the minimum night stays to 1 night (if your operation setup can accommodate this). You can set the min night stay to 1 night for each day by following our help guide about Min Nights Rule.

Length of stay discounts
Since the start of the COVID-19 crisis, there has been a global shift from short to long bookings. So, we are recommending to all of our property managers to consider a substantial length of stay (LOS) discounts – Both Weekly and Monthly discounts can be set on the connected channels. Please note, LOS discounts are applied on top of Rategenoie rates recommendations.

Adjust Last Min Rule and cancellation policy
To adjust for the short-term demand reduction without sacrificing future gains, we recommend reducing the “Minimum Stay for Last Minute Bookings” to “1-day minimum within the last 60 days”. For more information visit our Last Min adjustment rule guide. Additionally, relaxing the Cancellation Policy can also make the listing more attractive to a wider audience – Please note that this configuration has to be done directly in the booking channel. You can read more about Airbnb cancellation policy by clicking here.

Adjusting Special Events Rule
Although many events have been canceled due to the current crisis. In this situation, you might still want your rates to be adjusted depending on the Public holidays in your region, you can only select Public holidays as event type while selecting events for your Special Events rule. Also, you would like these public holidays to take less impact, in this case we recommend you to set impact as ‘passive’. To learn more about events, please visit our help guide about Special Events Rule.

Hey there, please message the support team and we will try our best to work with you. Thanks.

Hey Martin, thanks for the feedback. I will update the product team about this.

Hey @Ryland-Nelson let's say early next year for now. If it comes sooner great.

@Ryland-Nelson Nice recommendations. We'll definitely keep these and see what we can come up with. Please keep the suggestions coming.

@Ryland-Nelson we can add these for sure. I'll have the team save them as feature requests. Thanks.

Hey Martin,
Thanks for the feedback. I am not sure which API you are referring to as the official Airbnb API is in JSON. Nonetheless, Airbnb has recently released an update to the JSON API which allows for LOS settings. We will be revisiting this feature and implementing some time in the future.

Thanks

Hey guys, I'll have the design team review this and make updates as needed. Thanks for the feedback!

Hey Ryland, can you let us know which functionality is not available in the inbox?

Hey guys, thanks for this feedback. We are actively working on the new version of our website product. The goal is the deal with all of these outstanding items once and for all. Please stay tuned for more details in the future.

Regards.

Hi Adam,
I believe we already have this feature. The gap night rule allows you to set a variable min stay based on the length of the gap. Am I missing something here?

Hi Adam,
Thanks for the feature recommendation. We did not implement Length Of Stay (LOS) pricing in Rategenie because we didn't believe the feature was consistent enough across the various channels. As a result the Rategnie feature may have been a bit cumbersome. This is something we will revisit in the future as LOS pricing gains a more uniformed pattern in the major channel APIs.

Thanks again.

Hi Adam,
Thanks for the note. It would seem that maybe you are not using the email address of your Tokeet account within the Booking.com email settings. This is the prescribed way to setup your Booking.com account and it works well for most users. Once this is corrected you should receive messages from Booking.com in your Tokeet account and they will be assigned to the appropriate rental. Please see this help article. https://www.tokeet.com/help/booking-com/sending-bookingcom-messages-with-tokeet

That being said, we are working to integrate the Booking.com messaging API into the Tokeet platform. This has already been built and is in the QA phase of development.

Regards.

@Blake-Bettley said in Tokeet Calendar not showing ‘Day specific pricing’:

Tokeet calendar not showing day specific pricing when using the default rate to a specific OTA

Hi Blake, thanks for posting. Do you mean the DSP is not showing when you view channel rate categories and you have a channel adjustment rule?

Hey Chris, you'll be able to connect directly with the Tokeet staff and get answers to questions directly from the source. Welcome aboard!

I'd like to welcome all our users to the new Tokeet online community. This is a place to ask questions, get answers, and stay informed about the Tokeet suite of products. Stay tuned for some exciting news and updates directly from the product and services teams.