Best posts made by Leigh Rees

@Konstantinos-Kiamos

If this is true why does it work fine in eviivo?

Where's that "significant update" then?

@Glenn said in The COVID-19 virus: How is everyone meeting the challenge?:

@José-Pedro-Pirralha
Jose, we realize that travel around most of the world is affected, so we're not planning to add additional countries. I don't know how we could draw a line beyond 1.

Having said that, we hope the measures we offered to everybody will help. As far as I know, no other PMS has offered their current customers anything but advice.

Other PMS's are offering discounts and even completely free months.

Your response "drawing a line beyond 1" suggests that only Italy's situation is worthy of help. Many people here have been personally effected by the COVID-19 virus and all other businesses have been working together to help each other out. This has meant offering services for free or hugely discounted until everybody gets back on their feet. Nobody wants to just break even or loose money but in times like this it's inevitable.

I really just cannot understand how you would rather loose customers instead of offering a subscription holiday? It makes no sense. Moving forward Italy will have the worst economy and will not be able to afford to pay for Tokeet even after the pandemic is over. Other countries such as mine (the UK) have been offered help for our businesses, however this funding won't come until late summer. This means that UK businesses cannot afford to pay for Tokeet until the summer. I'm so surprised your team hasn't researched any of this, it's real basic metrics which should be considered for any company running a subscription model. It would mean you retain the majority of your customer base instead of loosing them to competitors.

It's almost as if you want people to leave. I'm so confused by tokeets reponse to all this. Could the founder / owner of Tokeet please respond to this thread as you have a lot of confused users here.

I'm struggling to understand why you are only offering the subscription holiday to Italy? The whole of Europe is facing the crisis. The holiday market is essentially on hold until after the epidemic so businesses will not be able to afford to pay for Tokeet. Offering 14 months for the price of 12 will not help businesses who need a break from the amount of money they pay now, not in 12 months.