We Will Get Through This...
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@Leigh-Rees
Italy has the most dire situation of a pandemic that affects not just all of Europe but the entire world. We obviously can't afford to comp everybody, but we wanted to help most where it was needed most.As far as I know, we have offered the most generous concessions to current customers of any PMS or Channel Manager in the industry. Everyone else is offering advice and information.
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Irina, let's be clear about the 1% discussion. We previously announced that we were developing new auto invoicing features and were considering adding a charge of up to 1% based on all invoices processed through Tokeet partner gateways. If you combine that with Stripe fees, it's still less than what AirBNB charges you for the same service. There has never been any discussion of reservation fees.
With this notice, we are saying that we're going to defer the 1% charge indefinitely but still release the new features. Incidentally, we are looking for beta testers for this, so let us know if you want to be one.
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Your interpretation is not correct. We offered existing customers not only a lock in of the old prices (to avoid the 30% increase) but an additional 10% off if they pre-paid for a year. Nothing about that got worse... we are automatically extending the 40% discount for them for two more months.
Those who didn't lock in the old prices still are getting the best price in the industry, even after the first price increase in several years.
We had previously announced a 1% platform fee to cover invoicing services when auto invoicing was released. Today's announcement means that we're not going to do that. This is regardless of whether you subscribed for a year or not.
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@Konstantinos-Kiamos
Glad to hear that!
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@Glenn For me, undoubtedly, tokeet is the best channel manager that I have tried and I have seen of the many, for this I have bet on you. The commission of 1% I will see and value in the future, I hope that the software improvements will stop me and finally I am left with tokeet.
Although there are things that are very important to me and I miss them a lot. For example booking engine to do in languages: Spanish, Russian, French etc, and adaptable to smartphones. Because the second booking portal is my own website. I know that tokeet has its own guest expirience system but I do not see it as complete and it is not in languages that I need. I use wishbox to collect traveler documents if tokeet would help with this task of collecting traveler documents - I would stay with tokeet. Yes, I would like to be beta tester!
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@Irina-Sheshina
Thanks Irina, for your kind comments. We also would like to improve our language support in the UI, though I have no announcements to make on that front at this time. I am going to pass your name to our Tokeet product manager to follow up on the document collection and beta testing points.
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Hi @Glenn ,
This was a lovely and really appreciate initiative. However, I discovered 6 days ago that I paid all the fees and no one is answering me about this issue. I've been told that this was on request but Kwesi Steele's message in here is clear: "no action is needed on your part". All the fees have been withdrawn from my credit card although I am located in Rome (Italy).
