@JJ-Cale Most topics have replies from senior personnel, though I agree it will be better when we can build a faster rhythm. Still, I think this forum has the potential to become an excellent place to centralize interaction so that the same information reaches everyone as soon as possible. With regard to upgrading customer support, I am currently actively recruiting in new regions to improve our clock coverage and overall quality. This is in addition to several initiatives to strengthen the skill sets of our team internally. Stay tuned! Glenn “If you believe, I know you will find There ain’t nothing like the sensitive kind”