@Sam-Jones

Sam, we've tried having weekend support in the past, and the fact is that our ticket volume goes way down on weekends. We have some weekend support, but generally there aren't many open tickets when our Asia team starts on their Monday mornings.

Please let me know if Customer Support was not able to help you this morning.

@JJ-Cale

Most topics have replies from senior personnel, though I agree it will be better when we can build a faster rhythm. Still, I think this forum has the potential to become an excellent place to centralize interaction so that the same information reaches everyone as soon as possible.

With regard to upgrading customer support, I am currently actively recruiting in new regions to improve our clock coverage and overall quality. This is in addition to several initiatives to strengthen the skill sets of our team internally.

Stay tuned!
Glenn
"If you believe, I know you will find
There ain't nothing like the sensitive kind"