Visit www.tokeet.com/help for step-by-step documentation for proper Tokeet usage!
Visit www.rategenie.io/help for proper Rategenie usage!
The recently released Owner Center add-on was designed with VRMs with multiple clients in mind. In order for us to continue improving, we need to hear from you.
Has the Owner Center add-on been useful to you? Are there any additional features or changes you'd like to see? Let us know!
On 14 September 2019, new requirements for authenticating online payments known as Strong Customer Authentication (SCA) will be introduced in Europe.
SCA is a new European regulatory requirement to reduce fraud and make online payments more secure.
Does this affect me?
Any charge request to a bank or credit card in the EU may require the guest to authenticate via two-factor authentication.
European guests will require a new option to authenticate their cards.
European Tokeet users will require an option to authenticate the credit card used for their subscription. (If you already have a card on file, there is no need for you to do anything.)
In preparation for these new regulations, we have upgraded our systems in the following ways:
Tokeet's Billing Info page for subscription payments.
Signing up for Tokeet service will be as easy as before. The option to authenticate will be available should you need to do so.
Tokeet invoices sent to guests.
If required, guests will be automatically redirected to complete the authentication steps required by their bank or credit card.
For a detailed description of the changes you can expect, please see the this helpful article.
Any questions regarding this matter can be posted right here or directed toward our support team via email.
@Brightleap-Apartments Hi there - an engineer will respond soon since they'll be more familiar with the actual work that went into it. You are correct though, the phrasing could be a little better.
We're pleased to say we've just released a couple new add-on tools that are free to use for all Tokeet subscribers!
You can read more about the apps here, or you can log into your Tokeet dashboard and start exploring now.
Before you head out, here's a quick rundown to help you get started:
Owner Center enables VRMs to better manage their clients (property owners). Separated revenue streams, customized reports, and a tailored user portal are just a few of the new features packed into a sleek, smart UI.
Margins is your new data center. It gathers and tracks a number of data points from your Tokeet account, allowing you to visualize, adjust, and improve every aspect of your VR operation! Strong data collection and interpretation is the key to continuous improvement and growth, as well as giving you a leg up on your closest competitors.
Please feel free to send us feedback or any questions / issues right here on the Community board's Technical Help or Feedback/Suggestion sections!
Add ability to turn off a payout rule without having to delete the entire payout rule.
Updating Payout rule formula structure:
Show name of Payout rules which are being applied to booking: Names of payout rule is now shown in tooltips if user hover over the payout column value.
Allow negative amounts in Invoice line items: User can now include negative amount in the invoice
Owner Center is accessible on tablet platform
Allow property manager to enable OC login for the owner
Create the statements / invoice for all the owners in a bulk function
Allow owners to change password
[Owner Portal->Reports] Add tooltips when you hover over different report types.
[Owners] Sort on basis of "Rentals" and "Name" columns not working.
[Dashboard] Sort on basis of Owner column not working properly.
[Portal] In Payments filter is not working for Failure
Rental and Tag filters appearing as Blank.
Owner center check in / check out times on booking info popup are incorrect
[Payout Rules] Owner name and Channel Name is missing on detail view
[Reporting] Bookings that span from one year to the next show up incorrectly on the next year's report
[Owner Portal] Owner should be able to scroll forward and backward on Multi Calendar.
[Owners->Owner Statements] Options in Rentals dropdown should be sorted.
[Owner->Owner Rentals] In case of Euro correct currency symbol doesn't show in Owner Center.
[Owner Portal->Statements] Tooltip goes out of screen when you hover over Month dropdown.
[Dashboard] "BOOKING REVENUE FOR LAST 14 DAYS" graph has some data display issues
[Invoice/Statement] In Printed Mode, show "No Logo" if no logo exists.
[Invoice Print] Terms and Conditions and Messages section does not appear all.
[Payment] In Activity Log "Failure" status is not working
[Statement/Invoices] Status filter is not working properly without screen refresh
[Portal] Hold Events are not displaying correctly on Standard calendar
Invoice Detail View shows empty rows in OC and 0 Payout/Tax
| Module | Issue | Fix |
|---|---|---|
[Account/User Settings] |
Mobile app appears as blank to users with multiple user roles assigned. | Removed option to assign multiple user roles to a user profile. |
[Automations] |
Updated free Automations module to only allow 1 trigger per event type. | Trigger logs will show a consolidated set of events from all rentals included on the trigger. |
[Channels] |
Canceled API bookings were resetting booking charges to 0. | Fixed issue. |
[Channels] |
AirBnb connections are showing as Not Visible though they are technically visible. | Fixed issue. |
[Connection Wizards] |
Pushing an empty calendar will stall user progress through connection wizards. | Users can add a temporary hold event within the connection wizard so they do not have to navigate away from the wizard to do so. |
[Data Feeds] |
Different maximum lines for different types of data feeds was creating confusion. | Increased all data feeds default maximum lines to 1000 |
[Data Feeds: Inquiry Feed] |
Filtering by date range leaves out bookings that should fall within the range. | Fixed issue. |
[Expense Feed/Inquiry Feed] |
Currency symbol prevents calculation on data feed downloads. | Currency symbol is separated to it's own column so that math can be done without the user having to delimit the column. |
[Expenses] |
Expenses could not be created unless associated with a rental. | Removed the requirement of Expenses being associated with rentals |
[Inquiries] |
American date format shown as default Tokeet date format. | Updated to a universally understood version DD-MMM-YYYY |
[Inquiries] |
Bookings showing no check in/out times. | Users who do not have a valid timezone and check-in/out times set can now update this via a link and resulting dialog box on the booking details. |
[Inquiries] |
Booking/hold events with name as 'NAN' will cause the application to crash. | Fixed Issue. |
[Inquiries] |
After saving the invoice a user was required to re-open the invoice they just saved. | When creating invoices from inquiry inbox, the Edit invoice overlay will appear after Saving the invoice. |
[Inquiries] |
System would overwrite user's attempts to adjust the base charge on the edit booking charges dialog. | Fixed Issue. |
[Inquiries: Message Feed] |
Unread messages was not being counted. | Added an unread messages count to the top right next to the alerts icon.This will link to the Message Feed. |
[Inquiry Detail View] |
Arrive and Depart dates on inquiries was showing as "Never" | Fixed Issue. |
[Invoice Data Feeds] |
Unsent invoices show up as being sent in 1970 | Fixed Issue. |
[Invoices] |
User could not add multiple lines on invoice description. | Description field will allow multiple lines on an invoice. |
[Rates] |
Ignore BDC guest fee option does not work on day specific pricing. | Fixed Issue. |
[Rates] |
Channel adjustments not applying to day specific pricing. | Fixed Issue. |
[Rentals] |
Importing rentals from AirBnb caused duplicate rentals to be created. | Any time the same listing is re-imported it will automatically have an identifying version number assigned to it. |
[Websites] |
Hold event types other than "Confirmed" would not result in a block on website and widget calendars. | All hold event types will now block the website calendar, instead of just confirmed hold events. |
[Widgets] |
Interstitial widget date picker was allowing start date to be after end date. | Fixed Issue. |
| Issue / Fix |
|---|
| 1. Fixed an issue where websites being saved with a single rental selected are defaulting to Multiple rental website. |
| 2. Fixed an issue where uploading expenses via csv would result in USD showing on all uploaded expenses. |
| 3. Fixed an issue where quotes sent to guests from bookings that originated on a Tokeet website would show as 0.00. |
| 4. Added new feature whereby the user can click on a graph item on the Bookings or Revenue section of the dashboard and be taken to a pre-filtered list of inquiries. EG: If I click on September for Rental X I will be taken to the inquiries list view with the rental(s) and month filtered accordingly. |
| 5. Fixed issue where currency search was not providing the correctly filtered options. |
| 6. Added ability to copy rental terms and payment instructions over from other rentals. This shows as a Copy Terms button on the rental’s Rental Instructions tab. |
| 7. Fixed an issue where the KeyCode and Security Code data dictionary items would strip out the leading 0’s. |
| 8. Fixed an issue causing recurring monthly expenses not to create automatically at the appropriate date (exactly 1 month after the date of the previous recurring monthly expense). |
| 9. Fixed an issue where .jpg and .gif’s sent from guests to users were inaccessible on the Tokeet message. |
| 10. Fixed an issue where making an adjustment to the booking details would cause the invoices to disappear. |
| 11. Added select all and delete to the Expenses module. |
| 12. Fixed an issue where uploading expenses would result in all expenses showing an attached receipt on the table when this is not the case. |
| Issue | Fix |
|---|---|
| Absolute adjustments of 0 are no longer allowed | - New Feature: 0 values are no longer allowed for absolute adjustments. it has to be a positive or negative integer, but not 0. |
| Strategies filter applied shows 0 data when we switch from the Rentals page to another page, and then back again | - when a strategy filter is active on the rentals page, switching to other pages and back showed the rentals page as empty, even though a strategy filter is active with actual rentals. |
| Availability showing incorrectly for overlapping bookings | - overlapping bookings were showing incorrectly in the rates calendars |
| Grey overlay is shown on safari browser when user try to move to different page/year/month | - display issue in safari browser on macOS when moving forward or backwards in time on the rates calendar |
| Color indicator take more time to load when user has high number of listings | - the color bar that indicates sync status was causing large user accounts to load slowly |
| When a new booking is made, creating a new gap, new rates are not being generated | - when new bookings came in, and a valid gap appeared in the calendar, the rates were not updating until the daily refresh. now the rates refresh the moment the gap appears. |
| 0 percent does not remain sticky in Month and Day specific rules | - 0 percent adjustments were not showing when editing a month or day specific rule |
| On Rental overlay-'Reset' button on RG rental settings is not clearing data, user has to reopen the screen | - the reset button on the rentals overlay was not clearing the data until the user refreshed the page |
| Error messages doesn't display at iPad | - display issue on ipads with error messages |
| Allow users to set values up to +300% in all percent adjustment fields | - New Feature: percent adjustments can now go up to +300%. |
| Allow users to add/use the Day Specific Rule with the Genie Strategy | - New Feature: the day specific rule was previously not an option in the genie strategy. now it is. |
| Allow users to select the same start and end date in Date Specific Rule | - New Feature: users were only able to use the rule for a 2 day minimum. now they can do it for single days by selecting the same start and end date. |
| Decimal values are no longer allowed | - New Feature: decimal values are no longer allowed anywhere in the app. only integers. |
| Issue | Fix |
|---|---|
| Safari browser- success messages Tick mark icon is not showing through out the app | - display issue with safari browser on macOS |
| Firefox and Safari browser- Strategies rules fields are overlapping with text and icons | - display issue with safari/firefox browsers |
| Gap night rule - min nights is not populated | - min night field would show as blank when editing a gap night rule |
| Add the Price Percentile selector to the Genie Strategy | - New Feature: we added the price percentile option to the genie strategy, so now they can have the genie strategy generate rates for different price points |
| Show channel adjusted prices in red if the min or max rate is applied | - New Feature: channel adjusted prices on the rates overlay calendar now appear in red if the min or max rate is applied |
| Multiple Edit options are opened when users click on edit button on different rows in List view | - clicking the edit button in multiple rows of the table meant the edit menu for each click was persistent, making a visual mess. now you click on one, and then click on another edit button, and the previous edit menu disappears. |
| Booked dates that are showing in multi-calendar are not displayed on standard calendar until I clicked on 'refresh' button | - booked dates weren't showing properly on the rates overlay calendar, until the calendar was refreshed. |
| Rental listing with no mapping (like BDC, Expedia) should not be allow to Turn On Sync | - New Feature: if sync is turned off in RG for a listing, it cannot be turned on until there is a rate mapping created for that listing first. this does not affect airbnb listings, which are auto-mapped. |
| Sometimes Rates calendar is not showing rates when user logged in to Rate Genie | - some users were seeing the rates calendar appear blank, with a loading animation permanently cycling |
| Add new tab for users to add notes to saved strategies | - New Feature: a new tab was added to the strategies overlay, which will allow users to save notes for their team to read or respond to. |
| Issue | Fix |
|---|---|
| Dashboard view not proper in Portrait mode (iPad) | display issue on ipads with the dashboard in portrait mode |
| Inbox view not proper (iPad) | display issue on ipads with the inbox page |
| Add "Clear all filters" icon to templates and custom codes pages | - New Feature: added a button to clear all active filters on a page to the templates and custom codes pages |
| Issue | Fix |
|---|---|
| Allow guests to open and submit contracts, forms, and documents from multiple devices/browsers | - New Feature: template recipients are no longer restricted to only viewing the signature template in the same browser and device that they first opened it with |
| Checkboxes revert to 'required' after making them not required | fields added to a template were reverting to required, even if the user deselected that checkbox |
| Add random number data tokens in data dictionary | RAND4 and RAND6 were added to the signature data dictionary. these allow 4 and 6-digit randomly generated numbers to be inserted into a template, for security/door locks. |
| Add driving directions data code to the data dictionary fields | the driving directions data code was added to the signature data dictionary |
| Issue | Fix |
|---|---|
| View not proper in template create view (iPad) | display issue on ipads for the template editor |
| View not proper when you try to create a Workflow from sample (iPad) | display issue on ipads for the workflow wizard |
| View not proper in portrait mode (iPad) | display issue on ipads in portrait mode |
| View not proper on Dashboard (iPad) | display issue on ipads for the recent activity page |
| Buttons are breaking in Portrait mode (iPad) | buttons not functioning properly in portrait mode on ipads |
| Success, Failures & Info messages doesn't display on the iPad | success/fail/info toasters not displaying correctly on ipads |
| View not proper under Messages (iPad) | messages tab on the booking details overlay not displaying correctly on ipads |
| All column doesn't display in detail view of Booking Details List View (iPad) | display issue on ipads for the booking details list view |
| All columns doesn't display under Triggers tab (iPad) | display issue on ipads for the triggers page |
| Tabs are breaking in detail view of trigger (iPad) | display issue on ipads with the tabs on the trigger overlay |
| Cross icon doesn't display to close overlays (iPad) | the close overlay button (X) was not displaying properly on ipads |
| When duplicating a trigger with specified trigger condition, the condition points to the trigger from the original workflow | duplicating a trigger that has a specified trigger condition was pointing to the specified trigger of the original workflow, instead of the specified trigger of the new workflow that the trigger was duplicated to |
| Duplicating workflows causes issues with the specified trigger condition | duplicating workflows was resulting in all the triggers from both the original and new workflows appearing in the list of triggers when editing the specified trigger condition. this created confusion, as users weren't sure which trigger to select, since the trigger names get duplicated in the process of duplicating a workflow. |
| Issue | Fix |
|---|---|
| Booking confirmed triggers are firing repeatedly for the same guests | booking confirmed triggers were firing repeatedly for some guests. |
| Add | RENTAL:DIRECTIONS |
| Translation section disappears when you add a translation | when adding a translation, the translation section would disappear from the template editor, until a page refresh |
| Trigger conditions for triggers created via sample showing Invalid Date for the creation timestamp | the timestamp on the trigger conditions (for triggers created using samples) was showing as Invalid Date |
| Last minute checkin trigger sample has undefined time values in the trigger condition | the days/hours fields in the trigger condition on the last minute trigger (made using samples) was showing the value Undefined |
| Some trigger event types appear in the workflow details, but not in the booking details | specifically, invoice triggers were not appearing on the booking details overlay, eventhough they were visible in the workflow details overlay |
| Directions data dictionary code is parsing as blank | driving directions data code was showing as blank in the sent template |
| Subject field disappears when updating a template | the subject field was disappearing when saving a template, and choosing the option to update instead of save as new |
| "Creator" Value doesn't display when you create a custom code | the creator of the custom code was not showing when a new custom code was created |
| Issue:Booking status is paid trigger condition was not allowing some triggers to fire | the paid status of the booking was not being recognized properly in some instances, but now it works correctly under all conditions. |
| Cross icon doesn't display to close overlays (iPad) | the close overlay button (X) was not displaying properly on ipads |
| When duplicating a trigger with specified trigger condition, the condition points to the trigger from the original workflow | duplicating a trigger that has a specified trigger condition was pointing to the specified trigger of the original workflow, instead of the specified trigger of the new workflow that the trigger was duplicated to |
| Duplicating workflows causes issues with the specified trigger condition | duplicating workflows was resulting in all the triggers from both the original and new workflows appearing in the list of triggers when editing the specified trigger condition. this created confusion, as users weren't sure which trigger to select, since the trigger names get duplicated in the process of duplicating a workflow. |