Any update on this as it’s really a big issue for us now? We get almost no bookings via our website currently and every week or two Google removes them from our Google my business listings.

It’s because they haven’t implemented the BDC messaging API and instead rely on the booking.com email address. If you send the guest a message and they reply, it works OK, but if the guest sends you a new message via the booking on BDC it doesn’t link together properly. This has been an issue for me for ages though, not just recently.

you have to set it up as a tax

Hi. Yes, you can send notifications to your cleaners. You will want to add your cleaners to your Tokeet account as a user. https://www.tokeet.com/help/user-settings-and-logins/how-do-i-add-and-update-users This can be as a house staff user, if you do not wish to have them see booking totals. https://www.tokeet.com/help/user-settings-and-logins/user-type-and-permissions-overview You can then restrict the rentals that the user is able to see. They will only be able to view the calendars for the rentals that they are not restricted from. https://www.tokeet.com/help/user-settings-and-logins/restricting-user-access You can then make that user a recipient on a booking confirmation automation either in TV3, or in Automata. https://www.tokeet.com/help/triggers/tokeet-version-3-triggers https://www.tokeet.com/help/triggers/automata-trigger-details This way, when a new booking is created, the message will be sent automatically to your cleaner.

@Brightleap-Apartments I certainly understand your point of view on this. I definitely don’t like any of the bugs that are reported and with unlimited resources I would stay up day and night to make sure that we wiped them out systematically. However, as a company with ambitious plans that are always in motion, we have to prioritize our resources accordingly. I promise you that these decisions are made with multiple factors being considered. I will ask the team to review the priority next time we meet and will update you here if I have any new news. Thank you again for finding and reporting this issue. I really do appreciate you spending the time to report these items. Sincerely, Christian

@Brightleap-Apartments We’re seeing that the booking confirmation is actually coming in twice from Airbnb. That is the reason for the repeat firing of the triggers. I have sent you instructions via in-app live chat on how to proceed.

Hi Mark, At the moment Tokeet has a few options. One of which won’t work for what you are describing. I’ll cover this one first. Data dictionary token that creates a random 4 digit code. An email template will send out to the user giving them a unique 4 digit code. However, a human would have to take this information and update the door code using an online remote lock provider. Using an automated payload in automata, you can send the guest phone number. [image: 1569426767528-270c7c81-19e8-481e-b50b-fa2ad05cff76-image.png] Since you only need just the last 4 digits of the string the function should be pretty simple. Programming that data to flow to your remote lock would be possible if they provide this option to you. Please let us know how you manage with this. We’re looking at some direct integrations for the future but it would be great to see this type of workaround in the meantime. Thanks, Christian

Hi Craig, To handle your specifics please notify us on live chat so that we can work with you on getting this sorted. I will respond to you with some basic information that will be helpful for other users browsing this area. The Weekly and Monthly field under the Tokeet Rates Settings tab do not push to AirBnb. The reason for this is that when AirBnb has any type of issue with rate synching they would replace your standard rates with your base rate, so this had to be turned off on our end to avoid pushing dangerously low prices based on a systemic issue that we have no control over. The weekly and monthly discount for AirBnb is set under the connection details Price Settings option. You can find that by going to Channels > clicking into the AirBnb (new) connection you are working with > and using the actions button to select Price Settings [image: 1569423349913-384cfb05-8b2e-4320-97ae-6e47d2fc021d-image.png] From here you can set the weekly and monthly discounts (based on percentage of the current nightly rate) [image: 1569423413299-e75f8a7f-9123-42c2-84f4-2aa4b9ff90c3-image.png] If this does not work for you, please reach out to live chat so that we can view the specifics on your connection. Thanks, Christian

ive been succesfully responded by tokeet service, if any of you come across this same problem this is the way to solve it = On Mon, Sep 16, 2019 at 01:03 PM, “Fakhar Abbas” fakhar.abbas@tokeet-7e2995b121d6.intercom-mail.com wrote: Hello, to resolve this issue please log into Airbnb. Log into your airbnb account click this link https://www.airbnb.com/rooms/sync click the edit button at the end of the connection> click Stop sync Then click on Account Settings -> Privacy and Sharing and remove Tokeet. This will ensure that there are no ties between Airbnb and Tokeet. [image: 1568635934468-6fb5795f-a550-460d-9097-486754e7c416-image-resized.png] [image: 1568635948054-9a9e0434-7cc5-4c6e-818c-471cc4ca7f77-image.png]

@Aswin-Rianganand Hi Aswin - are you logging in with your email address or the user name? Only the email address will be accepted. Are you posting from the account in question? If you’re certain there’s an error in the process, please click on my profile and start a chat with me - then let me know what you’d like to change your info to and I’ll do it manually so you won’t have to wait for the dev team to sort it out.

Hi Ryland, You should be up and running again. Please do a hard refresh and log out/in if that doesn’t do the trick. Sorry for the inconvenience. Christian

my calendar crashes on ios app everytime I try to scroll in it.

@Serviced-Living-Liverpool-Team Hi, Group Rates do in fact push to the OTA’s provided they are API connected channels. (Example: HomeAway is currently connected via iCal so no rate pushes will go through) There are some important things to consider regarding group rates. Group Rates are overwritten by any Standard Rates set up on the same rate category for the same rate period (dates). Group Rates and Standard Rates are overwritten by any Promo Rates which were migrated from the older version of Tokeet. Group Rates must be mapped just like Standard Rates in order to push to the OTA’s you intend to send them to. If you are seeing the group rates show up on the rates calendar this tells me you have set them on the “default” rate category which is great. Next you must also make sure the “default” rate category is set to push to your channels under the rate mappings tab. The following article will be helpful in understanding how group rates are meant to work. If you have a specific question please raise this issue in the live chat so that one of our support personnel can assist you with the specifics relating to your account. https://www.tokeet.com/help/rates-management/migrating-rates-to-tv-3 Thanks, Christian

Hi Ryland, We worked on this again this morning and have been able to send a message successfully through to your guest Chad. We expect that this issue should be resolved going forward. You should be able to send messages from TV3 on any inquiries that were having this trouble before. There is no need to delete and re-import the booking anymore, but we need you to confirm to make sure. Setting up the exact scenario has been the major hold-up in getting this resolved. Thanks, Christian