Lovely that the system tells me the thread is quite old. I know that, as it is why I am chasing why the promised change has still not been delivered

Something is wrong indeed, i get Airbnb inquiries set as NOT READ, although i have read them,. Happens with every refresh…

I don’t think anyone would accuse the product support team of overpromising, yet alone over delivery. User reports issue and provides analysis of cause (thanks, Konstantinos). The cause is not addressed. All that happens is the user gets asked to mark Tokeet mail as safe when they are the originator. Six months later the user decides to chase the solution and is told to keep waiting as the Product Management team intend to fix it. Is it in the schedule? Is it being fixed? Which month is the fix planned for delivery? A vague reference to weeks not months is not very reassuring. As the travel industry begins to open up, it would be appreciated if this long-standing issue could be fixed with some urgency.

))

@Sam-Jones Sam, we’ve tried having weekend support in the past, and the fact is that our ticket volume goes way down on weekends. We have some weekend support, but generally there aren’t many open tickets when our Asia team starts on their Monday mornings. Please let me know if Customer Support was not able to help you this morning.

Rodney, Why wouldn’t you just use the existing line item function? https://www.tokeet.com/help/invoice-management/how-do-i-charge-a-guest-for-multiple-items-on-an-invoice Glenn

@JJ-Cale Most topics have replies from senior personnel, though I agree it will be better when we can build a faster rhythm. Still, I think this forum has the potential to become an excellent place to centralize interaction so that the same information reaches everyone as soon as possible. With regard to upgrading customer support, I am currently actively recruiting in new regions to improve our clock coverage and overall quality. This is in addition to several initiatives to strengthen the skill sets of our team internally. Stay tuned! Glenn “If you believe, I know you will find There ain’t nothing like the sensitive kind”

This was due to a system problem that is resolved now. Please try again. More detail to come.

Sure, here you go: https://www.tokeet.com/help/data-feeds/tokeet-data-feeds You’ll want to use the Inquiry feed.

Did you ask your developers, what did they say?

Hi Louise. You can direct any formal complaints to support@tokeet.com, or you can make them directly via live chat. We take user complaints very seriously, and if there is any issues with our service, we want to know, so that we can take immediate corrective action.

Hi Herve. We apologize for the issues you were experiencing. The team as indeed resolved this issue. Please let us know if you experience any other difficulties with our product. We’re happy to help.

Hi. This issue is still being investigated by the team. At present, there is no timetable for resolution. I have requested an update from the team. We will followup when we have more information.

Hi Irina. You will want to disconnect that channel from Tokeet. If there are multiple listings on that channel account, then unlink the rental in Tokeet. This will prevent Tokeet from updating availability for that listing. However, this will not prevent guests from booking the room. In order to do that, you will have to contact the customer support team on the channel, and discuss which dates you wish to close off for the listing. This will allow them to block the dates on that listing, without affecting the other listings that are connected in Tokeet.

Hi Joe. This has been resolved. When you click the Resend button in Signature, the latest email address in the guest details will be used to send the template.

Hi. I wanted to followup on this thread to mention that this was a feature that Booking.com needed to activate on their end. We have had them correct this, and now the guest count should be accurate. It will tally adults and children together under the adult count. This should provide cleaners with the correct information to prepare the room.

Hi Henry. Sorry for the delay on this. Would you please contact us via live chat, in the app, so that you are able to share your ical information discreetly? This will allow our team a chance to take a closer look at what’s happening. I have not been able to replicate this issue with Windows Calendar or Outlook.