Hi Santiago. We’re sorry to hear that you had an unsatisfactory support experience. We have reviewed the conversation history. It contains information sensitive to the booking you reported, so we can not divulge that information here. We provided you with a detailed response on live chat. Please let us know if you have any further questions, by replying back to the last message in the chat. As always, we greatly appreciate your feedback, and will use it to make improvements to our support response. Thank you for being a Tokeet user.

Hi Owen. This issue was fixed a year ago, and you should have received a notification of the fix on August 30, 2023. That said, if you are experiencing this issue again, please message us via live chat in the app, so that our team can pull up your account details, and request additional information. There are specific booking details that you will not be able to reveal here in the forum, that can be shared discreetly via chat. Thank you for bringing this to our attention.

Hi Kaela. You read correctly, and we do connect to Airbnb, along with a lot of other channels. For connecting to Airbnb, it’s easy. Please follow the steps in this help guide to get started: https://www.tokeet.com/help/airbnb/connecting-to-airbnb-api One of the main benefits of a channel manager, is being able to connect to multiple channels, and have the calendars automatically sync. We recommend also listing on other API channels like Booking.com, Expedia, VRBO, Agoda, and more. Each channel has a connection guide created for it, along with other supporting guides to explain other features. When you’re ready to connect to other channels, you can always find the steps listed in our help center here: https://www.tokeet.com/help/channel-manager Please let us know if you have any further questions. We’re happy to help.

You are always welcome! If you have any further questions, please don’t hesitate to ask.

Hi Henzel. Thank you for your question. You are able to integrate your 3rd party website with Sympl through the use of widgets. You can use the widgets to display the calendar availability, and/or you can use widgets to accept booking inquiries. You can then go on to manually confirm those inquiries after verifying the details with the guest. You can learn more about it in this help article here. To access widgets, just sign into the App Store to subscribe to the Website Widgets module. In order to integrate a bookable website with Sympl, I would like to recommend Webready. You can easily create a highly customizable website in seconds, and have it ready for publication in a matter of minutes. It really depends on your desired levels of customization. With the website, you can add a booking engine that will allow you to take instant bookings that instantly reflect in your Sympl calendar, and sync to your channels. If you want to use a custom domain with Webready, we can set you up with a free trial of the Standard Plan, so that you can benchmark your booking performance using your official domain. Please let me know if any of these solutions work for you.

Hi Rashpal. I have noted that this message has been responded to via email. Please let us know if you’re still unable to see our correspondence.

Hi Dusan. Was I able to get you sorted on live chat? If not, please send another message there. I will consider this thread close for now.

Hi Hafiz. Sorry, but that is not possible. Reference numbers are generated randomly, and can’t be predicted. The rest of the data fields you will be able to find in the data dictionary. You can read this help guide to learn more. Please let us know if you have any further questions. We’re happy to help.

Hi Seamus. Is there a step by step process for starting with Tokeet? I would like to start with calendar syncing and setting prices in one place then pushing the to all channels. Where do I start first? Do you first add channels, rentals, rates, etc. I was hoping to see a tutorial for first timers. Yes. You will want to start by connecting Airbnb first, if you already have listings there. This greatly streamlines the setup process by allowing you to import your rentals directly from Airbnb. After that, you can continue connecting your other channels/OTAs. You can find all the steps for connecting to those channels in our Help Center. If you would like a guided setup, you can schedule an onboarding call with our Tokeet Success team. The onboarding call will allow you to ask any pending questions that you might still have, and we can provide you with a demonstration of the product as well. For more demos, you can also book a class in our Tokeet Academy. Please let us know if you have any further questions. We’re happy to help.

Hi Ged. Please message us via live chat, in order to investigate this issue. This will require account information that can’t be shared here.

Hi Craig. You can connect to your agent’s calendar using Unknown iCal connections. You will want to make export connections, and use those to let your agent pull data from your Tokeet calendar. You will then create import connections, and use the URLs provided by your agent to have Tokeet pull data from your agent’s calendar. You can learn more about it here: https://www.tokeet.com/help/ical-connections/what-if-my-channel-is-not-listed-in-tokeet

@Paul-Gomez You are discussing this issue with tokeet support on intercom therefore this thread is considered closed.

Hi Tan. Sorry for the inconvenience! You can reset and unlock your password from the “forgot password” link: https://app.tokeet.com/forgot If your IP address is blocked: please send us an email at support@tokeet.com with your IPv4 address from http://whatip.me/If you use our mobile app:  please log out of the app first–because it will keep trying to log in with the “old” password and lock you out again.

@Candace-Schwab Yes, we submitted an enhancement request for the Tokeet calendar. I just wanted to make sure that I did not misunderstand your original request, so I also provided instructions on how to change the calendar in the editor.

@lam-son The issue with the calendar translation has been resolved. The other issues you sent via email are being reviewed by the support team, and we will followup with more information. Thanks.

@Mateusz-Sobierajski That’s okay. As a courtesy, we have extended your trial for this account by 7 days. The other trial extension on the other account has been cancelled.

Hi Tan. We’ll be happy to take a look at this for you. As this will require the sharing of account information, please either log into your account and message us from Live Chat, or you can send us an email at support@tokeet.com. We look forward to hearing from you.

Hi Matthew. This will require you to provide information about your templates and triggers. It might be better if you contact us using the live chat button in the app, or sending an email to support@tokeet.com. We’ll be happy to help resolve your issue.

@Ana-Aveiro Issue has been identified and fixed. All applications are up and running properly now. We are sorry for any inconvenience that this has caused and we appreciate your patience in this regard.

Hello Richard, We can see that all of your Airbnb listings are linked with Tokeet rentals. Can you please let us know with which Rental you are having this issue and you are trying to connect it with which listing?