TokeetAI Ignore List

If you wish to prevent TokeetAI from responding to messages based on specified criteria, then you can add an Ignore List for:

  • Bookings

  • Guests

  • Regex (Regular Expressions) Patterns

  • Rentals

Here's a breakdown of the Ignore List sections:

1- Bookings

You can block any specific bookings from TokeetAI auto responses and TokeetAI will never send any auto AI based response to this booking conversation’s email address.

2- Guests

You can block any specific guest from TokeetAI auto responses and TokeetAI will never send any auto AI based response to this guest.

3- Regex (Regular Expressions) Patterns

The most basic form of regex involves matching a sequence of characters in a similar way as you can do with Ctrl-F in a text editor.

The search for Regex patterns will be done within the email address for the booking.

You can block any specific regex pattern from TokeetAI auto responses and TokeetAI will never send any auto AI based response to the guest email address which matches this patterns.

See example below where the Regex pattern defined is "yahoo.com". In this case, any email address containing that text will not get a TokeetAI response sent:

4- Rentals

You can block any specific Rental from getting TokeetAI auto responses and TokeetAI will not send any auto AI-based response to guests of this rental.

Similarly you can block any Booking conversation, Rental and Guest from the respective module under the List View and Detail Overlay as shown in the screenshots below:

As always, please contact us with questions any time.  We're happy to help.
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